01
30+ pre-built connectors
Knowledge bases, cloud storage, ticketing systems, messaging tools, CRMs — all in one place.
Enterprise AI solution
Knowtopus is a middleware platform that combines enterprise knowledge governance with an agentic AI engine — turning scattered organizational knowledge into capabilities your AI assistant can call on demand.
30+
Pre-built connectors
24/7
Always-on response
100%
Deployment in your control
01 Internal · Knowledge governance engine
Turn scattered knowledge into a governable asset
Your knowledge lives in Confluence, SharePoint, Google Drive, Slack, Jira... Knowtopus connects them all, with centralized authorization and a single source of truth — so 'different person, different answer' becomes a thing of the past.
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Centrally authorized knowledge sets
Admins explicitly designate which knowledge can be used externally; every answer is traceable to its source.
03
Multi-channel sync
When a document is updated, every channel — AI customer service, internal assistant, all of them — syncs immediately.
04
Full audit trail
Every answer is timestamped with source and user — meeting financial, healthcare, and government compliance requirements.
Supported knowledge sources
Knowledge bases & wikis
Confluence · SharePoint · Notion · GitBook · Guru
Cloud file storage
Google Drive · Dropbox · AWS S3 · Egnyte
Tickets & tasks
Jira · Zendesk · Asana · Linear · Freshdesk
Messaging & email
Slack · Microsoft Teams · Gmail · Discord
Sales & CRM
Salesforce · HubSpot · Gong · Fireflies
Other sources
GitHub · GitLab · Web crawl · File upload
02 External · AI service engine
Not just a chatbot — an AI assistant that thinks and acts
The external engine is built on agentic AI — autonomous reasoning, tool calling, multi-turn problem solving — backed by intelligent routing so every customer gets a consistent, accurate, real-time answer.
70%
Repetitive questions automated
<2s
Average response time
5x
Service capacity multiplier
Agentic multi-turn reasoning
AI decides which docs to query, when to call APIs, and handles multi-step tasks within a single conversation.
Smart handoff routing
When a question exceeds AI capability, it routes to a human with full conversation context — no need for the customer to repeat.
Unified multi-channel
Web, LINE, app, social — same knowledge, same answer, everywhere.
Continuous quality optimization
Every conversation is automatically scored; human reviewers feed insights back into the AI's behavior.
03 Advanced capability
Let AI do things, not just answer questions
With custom MCP tools, Knowtopus connects to your internal systems — turning knowledge management from 'searchable' into 'actionable'.
Self-service leave & payroll
Employees submit leave requests and check payroll right in chat — HR workload drops dramatically.
01Auto-create & track tickets
AI opens tickets when issues are reported; status checks happen without anyone logging in.
02Customer data & quote drafting
Sales reps ask about customer orders; AI pulls from CRM and helps draft quotes.
03Any system with an API can be integrated — ERP, CRM, HR, ticketing, databases, and more.
04 Deployment strategy
Data sovereignty stays in your hands
Your knowledge, conversations, and customer data remain in your environment. The language model service is your choice — private deployment, authorized cloud.
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Data handling, in your control
Sensitive fields can be filtered, masked, or excluded
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Compliance-ready
Aligned with finance, healthcare, government regs
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Compliant AI infrastructure
Private, authorized cloud, or bring-your-own key
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Full audit trail
Every answer logged with source and timestamp
Ready to give every employee an enterprise-internal AI assistant?
A 30-minute discovery call — we'll evaluate Knowtopus for your specific use cases and timeline.