Introduction
The Knowtopus product website (knowtopus.muchshar.com) is an informational site built by Muchshar to introduce the Knowtopus product. This website does not provide online service activation, does not require account registration, and the only data collection point is the demo request form on the Contact page. This policy applies solely to this website — it does not cover the software environment that may be deployed for you after a formal Knowtopus engagement, which is governed separately by your service contract.
What we collect
We only collect information you actively provide through the demo request form:
- Company name To understand your organization
- Contact name and title To address you correctly when we follow up
- Email address Primary channel for scheduling a demo
- Phone (optional) Backup contact method, only if you choose to provide it
- Company size and area of interest Helps us prepare relevant material before the meeting
- Your problem description Lets us understand your needs before the call
We do not collect sensitive personal data (national ID numbers, financial information, health data, etc.). This website also does not use cookies for behavioral tracking or advertising.
How we use your data
We use the information you provide only for the following purposes:
- 01 Responding to your inquiry and scheduling a demo or discovery call
- 02 Preparing context-appropriate materials for our meeting
- 03 With your consent, sending follow-up product updates relevant to your inquiry
We will not use your data for any purpose beyond those stated above.
What we won't do
We don't sell your data
We never sell or trade your personal data with any third party.
No advertising
This website embeds no ad platforms or remarketing tags.
No behavioral tracking
This website does not use Google Analytics, Meta Pixel, or similar tracking tools.
No unsolicited follow-ups
If, after initial contact, you indicate you don't wish to be contacted further, we will stop reaching out immediately.
How long we keep it
We store your inquiry data in our customer relationship system to maintain a long-term business relationship with you. If you would like us to delete your data, you may request so through the contact method below — we will complete the request within 14 business days and confirm with you.
Third-party services
We use the following third-party infrastructure to keep the website running smoothly:
- Email service Processes notification emails after form submission.
These providers may briefly touch your data (e.g., IP addresses, form content in transit) only to the extent necessary to provide their service. We do not proactively share your data with any other third party.
Your rights
Under Taiwan's Personal Data Protection Act and equivalent regulations, you have the following rights over the data you've provided:
- 01 Request access to the data you provided
- 02 Request a copy of your data
- 03 Request correction or supplementation of your data
- 04 Request that we stop collecting, processing, or using your data
- 05 Request deletion of your data
To exercise these rights, please reach out via the contact method below.
Contact us
For any questions about this policy, or to exercise your rights over your personal data, please contact us:
Policy updates
If this policy is materially changed, we will update this page with the new version and revision date. We recommend revisiting periodically to stay informed.